Privacy Policy

Last Updated: February 1, 2026

Noviq Health ("we," "our," or "us") respects your privacy and is committed to protecting it. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it when you visit our website or book a call.

By using this website, you agree to this Privacy Policy.

1. Information We Collect

Personal Information We may collect information you voluntarily provide, including:

Name

Email address

Phone number (including mobile phone numbers for SMS communications)

Business name

Website URL

Information submitted through forms, calendars, or direct communication

Payment information (if applicable, processed securely through third-party processors)

Automatically Collected Information When you visit our website, we may collect:

IP address

Browser type and version

Device information (device type, operating system)

Pages visited and time spent on pages

Referring website or source

Date and time of access

Click-stream data and navigation patterns

Location data (general geographic location based on IP address)

This data is used strictly for analytics, security, and website optimization.

Cookies and Tracking Technologies We use cookies, web beacons, and similar technologies to enhance your experience and collect information about how you use our website.

Types of Cookies We Use:

Essential Cookies: Required for website functionality and security

Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics, etc.)

Preference Cookies: Remember your settings and preferences

Marketing Cookies: Track your browsing activity to deliver relevant content and advertisements

Your Cookie Choices: You can control cookies through your browser settings. Most browsers allow you to:

View and delete cookies

Block third-party cookies

Block all cookies

Clear cookies when you close your browser

Note: Disabling certain cookies may impact website functionality.

Third-Party Tracking: We may use third-party services such as Google Analytics, Facebook Pixel, or other analytics tools that use cookies to collect data about your browsing activity. These third parties have their own privacy policies governing their use of information.

2. How We Use Your Information

We use collected information to:

Respond to inquiries and booked assessments

Send appointment reminders and confirmations via SMS and email

Determine whether our services are a good fit for your clinic

Improve our website, systems, and service offerings

Communicate regarding scheduling, services, and account management

Maintain site security and prevent misuse

Analyze website usage and optimize user experience

Send marketing communications (with your consent)

Comply with legal obligations

Noviq Health does not sell or rent personal information to third parties.

2.5 SMS Communications

If you opt in to receive SMS messages from Noviq Health, we may send you:

Appointment reminders and confirmations

Service updates and business communications

Promotional messages related to our services

How You Opt In: You consent to receive SMS messages by checking the consent box on our contact or booking forms and providing your mobile phone number.

Message Frequency: Message frequency varies based on your appointment schedule and our communications. You may receive up to 5 messages per month.

Opt-Out: You can opt out of SMS messages at any time by:

Replying STOP to any message

Contacting us at [email protected]

Requesting removal during any interaction with our team

Standard Rates: Message and data rates may apply based on your mobile carrier's plan. We are not responsible for any charges incurred from your carrier.

Mobile Information Sharing: We do not sell or share your mobile phone number with third parties for their marketing purposes. Your number may be shared with our SMS service provider (e.g., HighLevel/Twilio) solely to deliver messages you've consented to receive.

Carrier Liability: We are not liable for delayed or undelivered messages due to carrier issues, network problems, or other factors outside our control.

3. Healthcare & HIPAA Notice

Noviq Health is not a healthcare provider and does not provide medical services.

We do not intentionally collect Protected Health Information (PHI). Any information shared should be business-related only.

HIPAA-related responsibilities, if applicable, are governed separately through written agreements, such as a Business Associate Agreement (BAA).

4. Cookie & Tracking Technologies

We may use cookies or similar technologies to:

Improve user experience

Understand website usage

Support analytics and marketing

Remember your preferences and settings

Provide personalized content and recommendations

You may disable cookies through your browser settings. However, some features of our website may not function properly without cookies enabled.

Do Not Track Signals: Some browsers offer a "Do Not Track" (DNT) signal. Our website does not currently respond to DNT signals, but you can control tracking through your browser settings and cookie preferences.

5. Information Sharing

We may share information only with:

Trusted service providers assisting with website operations, scheduling, payment processing, email delivery, SMS messaging, or customer relationship management

Business partners who help us provide services (e.g., calendar systems, analytics providers)

Law enforcement or legal authorities when required by law or legal process

Protection purposes to protect the rights, safety, or property of Noviq Health, our users, or the public

Business transfers in connection with a merger, acquisition, or sale of assets

All third parties are required to handle data responsibly and maintain confidentiality. We do not sell your personal information to third parties.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, disclosure, alteration, or destruction.

Security Measures Include:

Encryption of sensitive data in transit using SSL/TLS technology

Secure data storage with access controls and authentication

Regular security assessments and updates

Employee training on data protection and privacy practices

Restricted access to personal information on a need-to-know basis

Monitoring for suspicious activity and unauthorized access attempts

Limitations: However, no online transmission or electronic storage method is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

Breach Notification: In the event of a data breach that compromises your personal information, we will notify affected individuals in accordance with applicable laws and take appropriate steps to mitigate harm.

7. Your Rights

Depending on your location, you may have the right to:

Access your personal information and receive a copy

Correct inaccurate or incomplete information

Delete your personal information (subject to legal retention requirements)

Restrict or object to certain processing activities

Data portability - receive your information in a structured, commonly used format

Opt out of marketing communications at any time

Withdraw consent where processing is based on consent

How to Exercise Your Rights: Requests can be submitted by:

Emailing [email protected]

Using the contact information provided at the end of this policy

We will respond to your request within 30 days and may require verification of your identity before processing certain requests.

8. Third-Party Links

Our website may contain links to third-party sites. Noviq Health is not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

10. Updates to This Policy

We may update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. Updates will be posted on this page with a revised "Last Updated" date.

Material Changes: If we make material changes to how we handle personal information, we will provide notice through our website or by email (if you have provided your email address).

Your Continued Use: Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

11. International Users

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our website, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Noviq Health
📧 [email protected]
🌐 https://noviqhealth.com